FAQ

JAYCEE TROPHIES - CORBY, NORTHANTS.

YOUR QUESTIONS ANSWERED

FAQ

Is V.A.T added to product prices?
Yes. V.A.T is already added so you dont have to worry about any hidden costs.
 
Can i order trophies and then collect direct from you?
Yes, no problem at all. Please contact us by email or by phone to discuss further.
 
I can not seem to complete my order online, it comes up with an error.
If you come across any problems when trying to submit your order please contact us straight away by email or by telephone. We will then do our best to resolve the problem as soon as possible.
 
How will I know if the trophies I would like to order are in stock?
Stock levels change from day to day so we are unable to give stock information on the website. After placing your order we will get back to you asap if your chosen trophies or awards are out of stock.   If you are unsure at all, one thing we do ask is that you contact us before placing your order so that we can confirm your products are in stock.
 
Do you except large orders of the same trophies/awards?
Yes we do, no problem. We do suggest that you contact us by email or by phone first on large orders so that we can confirm we have stock on the quantity required. 
 
How can I order more than one of the same trophy/award?
Simply follow the instructions for each award. You will be asked how many you require and you can type the quantity in the appropriate box.
 
How soon will I receive my trophies/awards?
We do prefer to work to your presentation date and have your order to you in plenty of time for that event. We aim to deliver all orders within five to ten days. It is often within 5 days but It is generally dependant on the size and nature of order. If possible please email us your presentation date so that we can ensure that we get your order to you in time.

Where can I find your range of centres?
All centres are listed in the medal section. You can see our whole range listed under medal centres category. 

Are you open at the weekend?
Our office is closed at the weekend but we are still able to take orders for your trophies or awards online and by email/fax.  All queries will be answered when we arrive back in on Monday morning.
 
Do I have to pay online if I make an order?
If ordering online you are required to pay by credit card via our secure online payment system or by paypal. If you would prefer to pay by cheque, bank transfer or card over the phone, you can do so by placing your order by  email, fax or by post and then contacting us to make payment.
 
Can I track the status of my order?
Yes. Please email us with any order enquiries and we will get back to you as soon as possible to let you know what stage your order is at.

How do I send my logo?
All artwork must be created as a vector based image and sent as an EPS/AI file.  It must be provided in black and white and sent as an email.  Please contact us if you have any problems or you are unsure. Please note; We do not engrave in colour.
 
Can I have an estimate/quote for your trophies/awards?
Yes. We are more than happy to give you a free quote on your order. You will need to supply us with product codes, quantities, sizes and engraving details if required, then send it to us so that we can provide you with a full quote. 
 
Can you supply trophies and awards with our logo on the centre?
Yes. We can produce a 1” / 2” special acrylic domed centre that we will supply and fit at a small charge. There will be a one-off origination charge aswell as the charge for each centre. New designs may take two weeks. You will need to contact us before placing your order so that we can talk you through the order process and provide you with a quote.

Where do I enter my engraving information?
When you choose a trophy/award and click on order, it will automatically ask you if you want to engrave the product or not. You then simply follow the instructions for that particular product and add all engraving instructions.
 
What sports and pastimes do you supply for?
We supply a wide range of sports trophies, corporate awards and trophies for other pastimes, if they are not listed please dont assume we dont cater for you. We have a variety of ways to make awards specific to your sport or pastime. We have a variety of logos and centres that we can add to trophies/awards to make them sport specific. For other ideas please contact us and we will be more than happy to offer some advice. 
 
Do you offer Discounts?
We already offer free engraving on trophy plates and medals which is a large discount. We also offer free postage and packaging on orders over £200. For large orders please contact us and we will let you know if we are able to reduce the price at all.

Do you Deliver outside the UK?
No, unfortunately we do not.
 
What if I dont have the engraving details at the time of placing my order online?
If at this stage, you know that you would like your trophies/awards engraved but do not have the engraving details to hand, please go through the same process but leave the Text to be Engraved box blank and typeEngraving details to follow in the Additional Comments box.  You will then need to  contact us letting us know that you will send engraving instructions via email/fax, matching them with the correct product code.  This way you can complete your order for trophies and awards as normal and pay for your products, thus avoiding any delay in the ordering process.