Please note that by placing an order on the Jaycee Trophies website you adhere to the terms and conditions as set out below.
Interpretation:
In these Terms and Conditions, the following words and phrases shall have the following meanings:
"The customer" means the person, team or company who purchases the products from the Company;
“Product” means any award/trophy agreed in the contract to be supplied by Jaycee Trophies to the customer;
“Contract" means the contract between Jaycee Trophies and the Customer, which shall be deemed to incorporate these Terms and conditions;
“Company” means Jaycee Trophies;
Cost of Products
All product prices are in English sterling and include V.A.T. Prices exclude engraving and delivery charges, these additional costs will be specified before order completion. We reserve the right to amend the cost of products at any time.
Payment
Online: We accept payment from all major credit/debit cards via our secure online checkout system.
Post: We do not accept payment by credit/debit cards on orders by post or by fax. Please make cheques payable to 'Jaycee Trophies'.
Telephone: We are more than happy to take credit card payment over the phone.
When sending cheques by post, they must be cleared before the order is sent out. Orders online require immediate payment by credit/debit card.
Delivery
At Jaycee Trophies we make every effort to deliver all products on time by using reliable couriers and royal mail where appropriate, however we can not take responsibility for late or failed deliveries due to details supplied from the customer. We will always try to rectify any problems through delivery as soon as possible and in the most cost effective way.
We aim to deliver within ten days. Orders requiring artwork or special engraving may be longer. All International orders are charged at cost on a weight basis.
Warranty / Damages
Jaycee Trophies warrants that all products are of satisfactory quality. If any product is damaged on delivery please notify us within 48 hours of delivery and we will do our best to replace the damaged item as soon as possible. After 48 hours, Jaycee Trophies cannot take responsibility for damaged goods.
Engraving
Jaycee Trophies will not be liable for engraving errors due to incorrect information and/or spellings supplied by the customer. Replacements in this situation will be provided at cost. On engraved products, all layouts are at the discretion of our engravers unless specified by the customer. In the unlikely event that a mistake is made by the company, we will replace the product at no extra cost.
Returns
Pack the goods carefully ensuring that there is plenty of cushioning material between items and that they cannot rub together while in transit. They must be received in a re-saleable condition for a refund to be made. Goods cannot be returned if supplied engraved. Should there be a problem on our behalf, we will do our best to rectify the problem in the most cost effective way. Please note that we have a returns policy of 48 hours starting from the date you recieve your order.
Descriptions
All sizes and capacities are approximate and are for guideline use only.
Replacements
In the unlikely event that a product is not available, a member of staff will contact you to discuss suitable alternate products.
Should the product be out of stock, we will let you know when the next expected delivery date is and establish whether this date will meet your requirements.
Should we issue you with a replacement award of lower value we will re-imburse the correct amount directly into your account.
Complaints
In the unlikely event that a customer wishes to make a complaint regarding the service at Jaycee Trophies, we do like to make it as clear as possible how to do this.
Please write to us or send an email regarding any complaint or general feedback and we will acknowledge this and do our best to rectify the problem as soon as possible. All complaints are confidential. We welcome general feedback as this allows us to improve our service to you. All contact details can be found on our ‘contact us’ page.
